Policies

PROGRAM POLICIES 2019-2020 (Updated November 1, 2019):

Please review carefully and save the PDF attachment before the start of programming. By signing the consent on our registration form, you are agreeing to all NEMPAC Policies outlined in the PDF (linked below):

2019-20 Educational Program Policies


The following are some of NEMPAC’s key policies:

Registration PMI:

Private Music Instruction accepts new students on a rolling basis. Returning students follow annual registration protocol and deadlines and will not need to re-register until the Summer Session. NEMPAC runs three sessions during this time: Fall, Winter, and Spring. Returning PMI students will be given an opportunity for early registration at the end of the Spring Session (between June 1st-15th) to renew their current schedule for the upcoming academic year. New student registration, or schedule change registration, will open during the summer session (between July 1st-15th). Once registration is open to the general public NEMPAC cannot guarantee a returning students’ lesson day/time. Enrollment for the Summer Session will need to be completed separately as instructor availability will vary. 

For registration and session start dates, please see the NEMPAC Academic Program Calendar.

Registration is a commitment for the full academic year. If you choose to withdraw from private lessons, NEMPAC must be notified at least three weeks prior to a session start date.  If you wish to only take lessons for one session, the same notification policy applies. Failure to provide sufficient notice will result in the responsibility to pay for unexcused lessons. If you wish to withdraw during a session, you may receive a 50% refund up to the session halfway point in the form of credit on your NEMPAC account. Any withdrawals after this time will result in no refund. 

Withdrawal due to health issue or unexpected critical circumstance, NEMPAC administration will decide whether a refund or credit will be approved.

Registration Classes:

All students must register for classes each session during the academic year on or before the registration deadline. NEMPAC opens all classes to new registration on a first come, first served basis after each 10-week class period. NEMPAC will provide a one- week pre-registration period for all returning students to guarantee their continued place in their class.  After this period has passed, the open spots will be available to new student registration. Students will receive confirmation and notification of class details one-week prior to the start date. Students who wish to retake a class are not guaranteed their spot after a session has ended. Please be sure to register each student separately by creating two or more shopping carts. Each shopping cart reflects information for one student only. 

Students will receive a 50% refund up to the halfway point on classes after the payment deadline in the form of credit on your NEMPAC account. Formal notification of a withdrawal must be submitted to the NEMPAC office. No refunds will be given after the halfway point in the given session. 

Withdrawal due to health issue or unexpected critical circumstance, NEMPAC administration will decide whether a refund or credit will be approved.

*Music Theatre Troupe Spring 2020 Refund Policy*

Families must pay in full by January 6th or their spot is forfeit. 

Between January 6th and February 6th, families will receive a 100% refund if there is a withdrawal. 

No refunds will be given once the first rehearsal has started on February 7th.

Payments:
NEMPAC will bill all customers for payment after online registration is received. Registration is not complete until payment is received. All invoices are sent electronically through our e-Invoice system. If you do not receive an invoice within  48 hours, it is your responsibility to call or email NEMPAC right away. Payment is due by the first day of each session. Late payments will result in a $15 fee which will be added one week after the payment deadline and will accrue monthly. Lack of payments may result in discontinuation of classes or lessons at the discretion of NEMPAC.

Along with class fees, the following fees may apply:

  • Eliot School Pick-Up: Because of the close proximity of the Eliot Lower and Intermediate Schools to our ‘in-house’ instructional sites, NEMPAC offers pick-ups (and potential drop-offs) at these sites. NEMPAC instructors are responsible for picking up and/or returning students to after-school programs at Champions. If a parent would like to opt in for drop off back Champions, the student must be enrolled in the Champions program. Parents must review all pick-up protocol for this option. A one time $40 Pick-Up Fee applies for each session.
  • New Students: Any new student must pay a one-time $25 registration/processing for any classes and/or lessons.
  • Credit Card Processing: Students who choose to pay via credit card for private lessons are subject to a 4% processing fee of your total invoice. You can avoid this fee by selecting the “Pay by Check” option on your registration form, and either mailing in your check or delivering it in person to NEMPAC’s Prado building. Students can pay with credit card for any class, the processing is built in to the class fee.

Absences PMI:

Unexcused Absences – A lesson that is cancelled less than 24 hours before your scheduled time is considered unexcused, and is not eligible for a make up lesson. An instructor can disregard an unexcused absence if they believe it was unavoidable and an emergency, then a make up lesson can be issued.

Excused Absences – A lesson cancelled 24 hours or more before your scheduled time is considered excused, and will receive a make up lesson during a designated time by your instructor. Students are only guaranteed one excused make up lesson per session due to time restrictions in the NEMPAC calendar. An instructor can provide more than one excused make up lesson if time permits. Instructors are responsible to make up any lessons that they missed throughout the session in addition to one excused make up. 

Please be respectful of your instructor’s time and communicate all absences (excused or unexcused) prior to your lesson. If you miss a lesson due to health or other extenuating circumstances, please contact Administrative Coordinator in addition to your instructor.

Make up Lessons:

There is one to two weeks set aside for make-up lessons at the end of each session. Instructors may choose to make up excused absences during the regular session schedule if availability allows. If there is an instructor cancellation or weather-related closure students will receive a make up lesson in addition to your excused absence. There will be no make-up for missed make-up lessons, either excused or unexcused.

Absences Classes:

Students will not receive makeup classes due to student excused or unexcused absences. Makeup classes will only be given in the event of an instructor cancellation or weather-related closure. NEMPAC will attempt to bring in a substitute for any unforeseen cancellation with an instructor, however, in the event of more than one instructor cancellation, where NEMPAC cannot guaranteed a full make up schedule, NEMPAC will provide a credit for the missed cancellations.Students enrolled in early education programs can make up a class by dropping in to any of our early education programming for ages 0-4 yrs.

I first brought my daughter in to participate in the NEMPAC Holiday Choir but was encouraged that parents could also participate. Going to choir practice together created a special bond that made our hearts full. My daughter and I arrived and left each practice singing and smiling.”
—A NEMPAC Parent